Legal

Shipping & Delivery Policy

Last updated: March 2026  |  Applies to all orders placed on vapeexpresseu.com

At VAPE EXPRESS EU, we are committed to getting your order to you safely, discreetly, and on time. Please read this Shipping & Delivery Policy carefully before placing your order.

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1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

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2. Shipping Methods & Estimated Delivery Times

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–8 business days	Calculated at checkout
Express Shipping	2–3 business days	Calculated at checkout
Overnight / Next Day	1 business day	Calculated at checkout
Free Shipping	5–8 business days	Free on orders over $1000

Delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods such as holidays.

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3. Shipping Destinations

We currently ship to the following regions:

• United States (all 50 states)
• Canada
• United Kingdom
• European Union member states
• Australia & New Zealand

If your country is not listed, please contact us at info@vapeexpresseu.com to inquire about availability.

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4. Discreet Packaging

All orders are shipped in plain, unmarked packaging with no product branding on the outside. Your privacy is our priority. The sender name on the package will be neutral and will not reference VAPE EXPRESS EU.

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5. Shipping Restrictions

It is the customer's responsibility to ensure that the products ordered are legal in their jurisdiction. VAPE EXPRESS EU will not be held liable for packages seized or delayed by customs due to local regulations. Orders to restricted regions may be cancelled and refunded at our discretion.

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6. Order Tracking

Once your order ships, you will receive an email containing your tracking number and a link to track your package in real time. If you have not received a tracking email within 3 business days of ordering, please check your spam folder or contact our support team.

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7. Customs, Duties & Taxes

For international orders, your shipment may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. VAPE EXPRESS EU has no control over customs delays or charges.

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8. Lost, Stolen or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to investigate and resolve the issue. Depending on the outcome, we may offer a replacement or store credit.

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9. Incorrect Address

Please ensure your shipping address is accurate before completing your order. If you notice an error, contact us immediately at vapeexpresseu.com. We cannot guarantee address changes once an order has been dispatched. Re-shipment fees may apply for returned packages due to incorrect addresses.

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10. Changes to This Policy

We reserve the right to update this Shipping & Delivery Policy at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes constitutes your acceptance of the updated policy.

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11. Contact Us

Have questions about your shipment or this policy? Our team is happy to help.