Faqs
Frequently Asked Questions
Everything you need to know about our products, orders, shipping and more.
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We currently only accept Bank transfers, Wise Transfer, Revolut And Crypto as credit card paymernts aren’t allowed with vape stores anymore. .
Absolutely! Our customer service team is here to help. You can reach us via email or live chat for any assistance you need with your vape.
Yes, we only sell authentic products from reputable manufacturers. We ensure that all our products meet Australian safety and quality standards.
We offer a 30-day return policy on unopened and unused products. If you receive a defective item, please contact our customer service team within 7 days of receipt, and we will arrange a replacement or refund.
Start with how you plan to use it. High-puff devices are better for longer use, while smaller models are easier to carry and more suitable for first-time testing..
Price differences usually come from puff count battery sizes adisplay features, airflow design and overall product positioning vape Some models are designed for casual use while others are better suited for repeat purchase or wholesale..
Not always. A higher puff count usually means longer use, but it may also come with a larger device. The better choice depends on whether you value portability, convenience, or longer-lasting performance. vapeexpresseu.com before ordering.
A disposable e-cigarette is a simple, ready-to-use vaping device right out of the box It is m filled with e-liquid and has a built-in, charged battery battery.When the e-liquid or battery runs out, the device should be disposed of appropriately. It does not require any maintenance, charging or liquid refilling (except for models with charging option).
It's very simple! Remove the device from the packaging, remove any safety features (e.g. silicone caps) and simply inhale through the mouthpiece. The device activates automatically when you inhale..
The number „puffs” (e.g. 5000) is the manufacturer's estimate of the number of puffs that can be obtained from one device. The actual number depends on the vaping style and the length of each puff. For one person, the device may last for a few days, for another for over a week.
Simply browse our product catalogue at vapeexpresseu.com, add your chosen items to the cart, and proceed to checkout. We accept Bank Transfer,Wise Transfer,Crypto and Revolut payment methods and your order will be confirmed via email within minutes.
We process orders quickly, so modifications or cancellations must be requested within 2 hours of placing the order. Contact us immediately at vapeexpresseu.com with your order number. Once dispatched, orders cannot be cancelled.
We accept Bank Transfer,Wise Transfer and other secure payment methods available at checkout. All transactions are encrypted and processed securely.
Yes. You will receive an automated order confirmation email immediately after your purchase. Once your order ships, you will receive a second email with your tracking number and estimated delivery date.
Yes, we do offer bulk and wholesale pricing for qualifying orders. Please contact us at info@vapeexpresseu.com with your requirements and we will provide a customised quote.
Yes! We regularly offer seasonal promotions, first-order discounts, and loyalty rewards. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and exclusive offers.
Standard shipping takes 5–8 business days. Express shipping is available for 2–3 business days delivery, and overnight options are also available. All orders are processed within 1–3 business days before dispatch.
Yes! We offer free standard shipping on all orders over $750. Free shipping is automatically applied at checkout when your order meets the minimum threshold.
Yes. We ship to the United States, Canada, the United Kingdom, EU member states, Australia, and New Zealand. If your country is not listed, contact us to check availability. International customers are responsible for any customs duties or taxes applicable in their country.
Absolutely. All orders are shipped in plain, unmarked packaging with no product branding visible on the outside. The return address label will use a neutral name with no reference to Shroom Fusion Bars. Your privacy is always protected.
Once your order ships, you will receive a tracking number via email. Use this number on the carrier's website to track your package in real time. If you haven't received a tracking email within 3 business days, please check your spam folder or contact our support team.
If your package is lost or significantly delayed, contact us at privacy@shroomfusionbars.com within 7 days of the expected delivery date. We will open an investigation with the carrier and work to resolve the issue with a replacement or store credit where applicable.
We accept return requests within 30 days of delivery for damaged, defective, or incorrect items. Due to the consumable nature of our products, we cannot accept returns for opened or partially used items, or change-of-mind returns.
Email us at info@vapeexpress.com with your order number, a description of the issue, and clear photos if the item is damaged. Our team will review your request within 2–3 business days and provide return instructions if approved.
Once your return is received and approved, refunds are processed to your original payment method within 5–10 business days. Some banks may take additional time to post the funds. If you haven't received your refund after 10 days, contact your bank first, then reach out to us.
Yes. EU/EEA customers are entitled to a 14-day cooling-off period under the EU Consumer Rights Directive, during which you may return an order for any reason. Items must be unused and in original packaging. Return shipping costs in this case are the customer's responsibility unless otherwise agreed.
What does that mean? The flashing of the LED usually indicates that the battery is completely discharged or the e-liquid has run out. In both cases, this means it's time to safely dispose of the device.
This means that the e-liquid in the device does not contain nicotine. This is an option for people who want to enjoy the taste and the act of vaping without getting nicotine.
No. All vapes products are intended for adults aged 18 and over only. By placing an order, you confirm that you are of legal age in your jurisdiction to purchase and consume these products.
Store them in a cool, dry place, away from direct sunlight and out of reach of children and pets..
We take your privacy seriously. All personal data collected is handled in accordance with our Privacy Policy and GDPR regulations for EU customers. We never sell your data to third parties. For full details, visit our Privacy Policy page or email info@vapeexpresseu.com.
You can reach our team at any time via email: info@vapeexpresseu.com. We aim to respond to all enquiries within 24 hours on business days. You can also reach us through our social media channels on Instagram, Facebook, Twitter, and Telegram.
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